Shipping Policy — Plenio

Order Processing

All orders are processed and shipped within 3-7 business days of purchase. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Please note that processing times may be slightly longer during peak periods (such as sales events or holidays) or due to high demand on certain products.

Shipping Destinations

We currently ship to all countries within the European Union.

Shipping Costs

We offer free shipping on all orders within the EU. No minimum order value is required.

Delivery Carriers

Depending on your location, your order will be shipped via one of our trusted carrier partners:

• DHL
• PostNL
• DPD
• GLS

The carrier used for your order is selected based on your delivery address to ensure the most efficient and reliable delivery.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number and a link to track your package's progress in real time.

If you have not received your tracking information within 7 business days of placing your order, please contact us at info@shopnevera.com.

Customs and Import Duties

All orders are shipped from our warehouse located within the European Union. As such, no customs clearance, import duties, or additional import taxes apply to orders shipped within the EU.

Delivery Issues

Please inspect your order upon reception. If your package arrives damaged, or if you experience an unexpected delay, incorrect delivery, or any other issue, please contact us immediately at info@shopnevera.com so we can resolve it as quickly as possible.

We are not liable for delivery delays caused by circumstances outside our control, including but not limited to carrier delays, extreme weather conditions, or other events beyond our reasonable control. However, we will always do our best to assist you in tracking down your order and resolving any issues that arise.

Questions

If you have any questions about your shipment or this Shipping Policy, feel free to reach out to us at info@shopnevera.com.

Plenio info@shopnevera.com 3314BC Hooftstraat 103 Dordrecht +31638976288 KVK-nummer: 42092797 BTW: NL005488815B25